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1. Shipping Scope
This shipping policy applies to all orders shipped within EU member states, including but not limited to Germany, France, Italy, Spain, and the United Kingdom (Note: If special logistics arrangements are required after Brexit, further notice will be given). Shipping to countries or regions outside the EU is not currently supported. If you require specific solutions, please contact [email protected] via email.
2. Shipping Process
Order Confirmation: After you successfully submit your order and complete payment on cashmirascarf.com, we will review your order details within one business day, including product availability and delivery address accuracy. Once the review is passed, the order status will be updated to "Confirmed."
Stocking Process: After your order is confirmed, we will begin the stocking process. Depending on the style and quantity of your scarf, stocking typically takes 5-7 business days.
Shipping Notification: Once the product is ready and delivered to our logistics partner, we will send you a shipping notification via email containing the tracking number, logistics partner information, and a method for tracking the shipping status, allowing you to track your product's delivery progress in real time.
III. Shipping Time
Shipping Time: After shipment, shipping time to EU member states is 20-40 business days. This time starts the day after the goods are collected by our logistics partner and does not include stock preparation time, weekends, or statutory holidays.
Factors Affecting Shipping Time: Actual shipping time may be extended due to various factors, including:
Peak shipping periods (such as Christmas and Black Friday);
Remote destinations requiring transit;
Force Majeure (such as inclement weather, natural disasters, and traffic restrictions).
If shipping time is extended due to any of these factors, we will endeavor to coordinate with our logistics partner and promptly notify you of the situation and estimated delivery time via email.
IV. Shipping Fees
Shipping fees are calculated based on the weight and volume of your order and the EU member state of your delivery address. When you submit your order, the system will automatically calculate the specific shipping fee based on this information and display it on the checkout page for you to clearly understand before payment.
V. Tracking
Tracking Methods: After your item has shipped, you can track its status using the following methods:
Log in to cashmirascarf.com, go to the "My Orders" page, find the order, and click the "Tracking" button to view real-time shipping information.
Enter the tracking number on the shipping notification and the shipping partner's website to track your shipment.
If you encounter any issues tracking your shipment, please contact our customer service team at [email protected] and they will assist you.
Information Updates: Shipping information is generally updated in real time by our shipping partner, but there may be some delays. If you notice that your shipping information has not been updated for an extended period of time, please wait 1-2 business days and check again, or contact our customer service for assistance.
VI. Receipt Inspection: Upon receipt, please ensure that the packaging is intact before signing for it. If the packaging appears to be damaged, squeezed, or damp, we recommend that you open the packaging and inspect the item immediately. If the item is damaged or missing, please do not sign for it. Contact the delivery person promptly and notify our customer service team via email at [email protected]. We will assist you with any issues.
Signature Confirmation: Once you or your authorized agent signs for the item, you confirm that the item has arrived intact. If the item is damaged due to reasons other than shipping (such as quality issues), please refer to our Return Policy.
Address Change: If you need to change your delivery address, please notify our customer service team via email at [email protected] before the item is shipped, providing the new delivery address. If the item has already been shipped, address changes may not be possible, and you may be responsible for any additional charges. Please contact customer service for details.
VII. Logistics Liability
Logistics Delays: If the shipment of your item is delayed due to issues with our logistics partner, we will actively communicate with the logistics provider to expedite delivery and provide you with updated logistics information. However, we are not responsible for any indirect losses caused by logistics delays (such as delayed delivery affecting your use of the item).
Item Lost or Damaged: If a product is lost or damaged during shipping and confirmed to be due to logistics reasons, we will reship (if the product is in stock) or issue a refund, depending on your preference. You will be required to provide us with relevant supporting documentation (such as shipping receipt records, photos of the damaged product, etc.).
Force Majeure: If shipping is interrupted, delayed, or damaged due to force majeure (such as natural disasters, war, government actions, etc.), we will do our best to assist you, but will not be held liable.
VIII. Contact Us
If you have any questions about our shipping policy or encounter any issues during shipping, please contact our customer service team at [email protected]. We will respond and assist you within 48 business hours of receiving your email.