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1. Introduction
Welcome to cashmirascarf.com, the EU e-commerce website of CASHMIRA ATELIER CO., LTD. These Terms of Service (hereinafter referred to as "these Terms") govern your rights and obligations with us regarding your use of this website and the purchase of related products and services. Please read these Terms carefully before using this website. By using this website, you accept and agree to be bound by these Terms. If you disagree with any of these Terms, please cease using this website.
2. Scope of Application
These Terms apply to all EU users who access and use cashmirascarf.com, including but not limited to browsing the website, registering an account, and purchasing products or services.
This website only offers products and related services to users located in EU member states. If you are located outside the EU, you may not be able to use all features of this website, and we may not be able to ship products to you.
3. Account Registration and Use
Registration Information: If you wish to purchase products or enjoy certain services on this website, you may need to register an account. When registering, you must provide true, accurate, and complete personal information, including but not limited to your name, email address, contact number, and shipping address. You are responsible for maintaining the accuracy of this information and keeping it up to date. We are not responsible for any inability to receive products, services, or communication interruptions caused by inaccurate or unupdated information you provide.
Account Security: You are responsible for your account and password. Do not disclose your account and password to others to prevent unauthorized use. If you discover any unusual activity or unauthorized access to your account, please notify us immediately by email at [email protected]. We are not responsible for any account security issues caused by you, but we will do our best to assist you in resolving any issues.
Account Usage Restrictions: You may not use your registered account to engage in any illegal or inappropriate activities that harm the rights of us or other users. For example, you may not engage in malicious fraudulent transactions, post false information, or infringe on the intellectual property rights of others. If we discover that you have violated these Terms, we reserve the right to suspend or terminate your account and pursue legal action against you.
4. Products and Services
Product Description: We strive to ensure that the descriptions, images, sizes, and colors of scarves on our website are accurate. However, due to factors such as shooting lighting and monitor color variations, actual products may differ slightly from those displayed on our website. Specific product attributes are subject to availability. If you have any questions about product information, please contact our customer service.
Product Prices: Product prices displayed on the website are in Euros and include Value Added Tax (VAT). These prices do not include any shipping costs, which will be calculated based on factors such as your shipping address and order weight and will be displayed at the checkout page. Product prices may be adjusted based on market conditions, fluctuations in raw material prices, and other factors. If your order has been placed and payment has been successful, the price at the time of order will be applied.
Product Availability: Product availability displayed on the website is for reference only. Due to real-time fluctuations in product sales, it is possible that the product you ordered may be out of stock. If this occurs, we will promptly notify you via email and process a refund or offer an alternative product, if applicable.
Services: We are committed to providing you with a quality shopping experience, including but not limited to order processing, customer inquiries, and after-sales service. If you encounter any issues or require assistance while using the website, please contact our customer service team at [email protected]. We will respond within 48 hours (business days) and assist with any issues.
5. Orders and Payments
Order Confirmation: After you submit your order and complete payment on the website, we will review your order within one business day. Once approved, you will receive an order confirmation email containing the order number, product details, order amount, and estimated delivery time. This order confirmation email only indicates that we have received your order and does not guarantee shipment.
Payment Methods: We accept a variety of payment methods, including but not limited to credit cards (Visa, MasterCard, etc.), debit cards, and third-party payment platforms (such as PayPal). Available payment methods will be displayed on the checkout page. During the payment process, please follow the instructions on the payment page and ensure that your payment information is accurate. We are not responsible for payment failures or transaction disputes caused by incorrect payment information.
Payment Security: We value your payment security and use secure encryption technology to protect your payment information. We do not collect sensitive information such as your payment password during the payment process. However, please ensure that you make payments in a secure network environment and avoid making payments over public networks or on unsecured devices to prevent the leakage of payment information.
6. Delivery
Delivery Area: We only deliver to addresses within the EU. The specific delivery area can be confirmed by selecting the address during the order process. If the delivery address you provide is not within the delivery area, your order will not be completed.
Shipping Time: Once the order is confirmed and the product is in stock, we will prepare the product and ship it within 5-7 business days. Shipping Time: After the product is shipped, the shipping time is generally 20-40 business days, depending on your delivery address and the delivery efficiency of our logistics partner. Weekends and statutory holidays are not included in the shipping time. Actual shipping time may be extended due to factors such as peak shipping season, remoteness of the destination, and force majeure. We will promptly communicate with our logistics partner and provide you with updates on the shipping status via email.
Delivery Fee: The delivery fee is calculated based on the weight and volume of the product, as well as the EU member state of the delivery address. When you submit your order, the delivery fee will be automatically calculated and displayed on the checkout page. Delivery Confirmation: Upon receipt of the product, please ensure that the packaging is intact before signing for it. If the outer packaging is damaged, squeezed, or damp, we recommend opening it and inspecting the product immediately. If the product is damaged or missing, please do not sign for it and promptly contact the delivery personnel. Please also notify our customer service team via email at [email protected], and we will assist you in handling any issues. Once you or your authorized agent signs for the product, it is deemed to have been delivered in good condition.
7. Returns and Exchanges
Return Policy: Within the EU, you have 14 calendar days from the date you receive the product to return it without any questions. Returned products must be in new, unused, and resalable condition, with all original labels, tags, and packaging (including box, dust bag, etc.) intact. If you wish to return an item, please contact our customer service team via email at [email protected] within the return period and follow the instructions to complete the return process. Return shipping costs are generally your responsibility. However, if the return is caused by our fault (such as incorrect product delivery or product quality issues), we will cover reasonable shipping costs. After we receive and inspect the returned item for eligibility, we will issue a refund to your original payment method within 7-14 business days.
Exchange Policy: If you require an exchange, you must submit your request within 14 calendar days of receiving the item. The exchanged item must be in the same condition as the returned item. For exchanges due to quality issues, we will cover the associated shipping costs. For exchanges due to personal reasons, such as a change of mind or an incorrect size, you will be responsible for shipping costs. If the item you requested is out of stock, we will contact you and you will have the option of waiting for restocking, exchanging for a different style, or returning the item.
8. Privacy and Data Protection
Data Collection: We collect personal data provided by you during your use of our website, such as account registration information, order information, and browsing history, to provide product sales, services, and optimize the website experience. We strictly adhere to the EU General Data Protection Regulation (GDPR) and other relevant laws and regulations to ensure the legality, propriety, and necessity of data collection. Data Use: We use the collected data only for business purposes related to this website, such as processing orders, providing customer service, and conducting marketing activities (with your consent). We will not share your personal data with third parties for unrelated purposes without your explicit consent.
Data Security: We implement reasonable technical and organizational measures to protect your personal data from leakage, alteration, loss, and unauthorized access. For example, we use data encryption, access control measures, and regular data backups. If a data security incident occurs, we will promptly notify you in accordance with relevant laws and regulations.
User Rights: You have the right to access, correct, and delete your personal data, as well as the right to restrict our processing of your data or request data portability. If you wish to exercise these rights, please contact us by email at [email protected], and we will assist you within the specified timeframe.
9. User Conduct Guidelines
Legal Use: Your use of this website and the purchase of goods and services must comply with the laws and regulations of the European Union and relevant countries. You may not use this website to engage in any illegal or criminal activities, such as fraud, money laundering, or intellectual property infringement. Respect the Rights of Others: When using the website, you must respect the rights of other users and us. You must not post abusive, defamatory, harassing, or intrusive comments or information, including those that violate others' privacy. You must not engage in malicious reviews, fake orders, or other activities that disrupt the normal operation of the website and other user experiences.
Unauthorized Use Prohibited: You may not copy, disseminate, or modify the content of this website, including but not limited to product images, text descriptions, or website code, without our written permission. You may not develop or operate any commercial purpose using this website unless you have entered into a cooperation agreement with us.
10. Limitation of Liability and Disclaimer
Limitation of Liability: To the maximum extent permitted by applicable law, our liability for any direct, indirect, incidental, special, or consequential damages (including but not limited to lost profits, lost data, business interruption, etc.) arising from the use of this website or the purchase of goods and services is limited to the actual amount paid by you for the goods or services. Disclaimer: While we strive to ensure the normal operation of the website and the quality of our products and services, due to the complexity and uncertainty of internet technology and the possibility of force majeure (such as natural disasters, war, government actions, network failures, etc.), we do not guarantee that the website will be uninterrupted or error-free, nor that our products and services will fully meet your expectations. We assume no responsibility for website inaccessibility, delayed product delivery, service interruptions, or other problems caused by these reasons. However, we will strive to minimize any losses and notify you promptly.
11. Intellectual Property
All content on this website, including but not limited to text, images, trademarks, logos, and software, is protected by the intellectual property laws of the European Union and relevant countries. The intellectual property rights are owned or legally licensed by CASHMIRA ATELIER CO., LTD.
You are granted a limited, non-exclusive, non-transferable license to browse and use the content of this website for your personal use. You may not reproduce, modify, disseminate, display, sell, or create derivative works based on the content of this website without our written permission.
12. Changes to Terms
We reserve the right to modify these Terms in light of changes in laws and regulations, business development needs, and other circumstances. The revised Terms will be posted on the Website and will take effect from the date of posting (or as otherwise specified in the Terms). Your continued use of the Website after the revised Terms constitutes your acceptance of the revised Terms. If you disagree with the revised Terms, you should cease using the Website.
13. Dispute Resolution
The interpretation and enforcement of these Terms, and any disputes arising therefrom, shall be governed by the laws of the European Union.
Any dispute arising between you and us shall first be resolved through friendly negotiation. If negotiation fails, either party may bring proceedings before a competent court of the European Union. During the dispute resolution period, the parties shall continue to enforce the other provisions of these Terms, except for the subject matter in dispute.
14. Other Terms
If any part of these Terms is held invalid or unenforceable, the validity and enforceability of the remaining provisions shall not be affected. The invalid or unenforceable part will be deemed severable and replaced by a valid, enforceable provision that most closely matches the intent of the original provision.
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision. We reserve the right to exercise and enforce such rights and provisions at any time. These Terms constitute the entire agreement between you and us regarding the use of this website and related products and services, and supersede all prior oral or written agreements, representations, or understandings.